Privacy Statement

At NitroParcel, we are committed to protecting our customers’ privacy. The purpose of this Privacy Statement is to inform our customers, vendors and other third parties of NitroParcel's practices relating to the collection, use and disclosure of personal information that we may receive in association with the use of our services and related products access to or use of our websites, including mobile apps (hereafter “Sites”), or other interactions with us. .

Meaning of “Commercial Electronic Message”, “Customer” and “Personal Information”

For the purposes of this Privacy Statement,

“Commercial Electronic Message” is a message encouraging the participation in a commercial activity, including surveys, invitations, market studies, and messages relating to NitroParcel’s new products, services, special offers, promotions, contests, and service tips.

“Customer” refers to anyone who uses NitroParcel’s products and services, whether as the shipper, receiver, arranger of the shipment or otherwise, anyone who uses NitroParcel’s Sites, and anyone who has opted to receive e-mail communications about NitroParcel’s products and services, special offers, promotions and service tips.

"Personal information" means information about an identifiable individual, which includes information that can be used on its own, or with other information to identify, contact, or locate a person but does not include business contact information including the name, title or business address or telephone number of an employee of an organization. Information that has been de-identified or anonymized is not considered personal information.

Personal information that Nitro Parcel Inc. may collects about you

Nitro Parcel Inc. may collect personal information which we receive when:

This may include information:

We may collect the following types of information:

Why Nitro Parcel Inc. collects personal information

Nitro Parcel Inc. collects your personal information to:

If you call any of our customer service telephone numbers, or are contacted by us by phone, we may record your call. These recordings are used for training and quality control to ensure that we continuously monitor and improve our customer service standards.

How Nitro Parcel Inc. collects personal information

Nitro Parcel Inc. collects personal information:

Who sees the personal information that Nitro Parcel Inc. holds

Customers’ personal information may be provided to:

Disclosures of personal information required by law

Nitro Parcel Inc. may be required to disclose certain personal information because it is required by law or for the purposes of legal proceedings.

Fraud prevention

If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information.

We and other organisations may also access and use this information to prevent fraud and money laundering, for example, when:

We and other organisations may access and use from other countries the information recorded by fraud prevention agencies. Please see below for details of how to contact us if you wish to access your personal information or details of relevant fraud prevention agencies.

Keeping personal information secure

Nitro Parcel Inc. is committed to keeping customers’ personal information secure to protect it from being inappropriately or accidentally accessed, used, shared or destroyed, and against it being lost.

How long we keep personal information

Nitro Parcel Inc. will only retain customers’ personal information for as long as it needs it to carry out a particular purpose or meet a particular obligation.

Keeping personal information accurate

Nitro Parcel Inc. will ensure that personal information is kept accurate and up to date as far as is reasonably possible. However, Nitro Parcel Inc. relies on customers to ensure that some of the information it holds about them is accurate and up-to-date. We encourage customers to inform Nitro Parcel Inc. of any changes to their information (e.g. by updating your account details on Nitro Parcel Inc. websites).

Access to personal information

Nitro Parcel Inc. provides customers with access to their personal information and the opportunity to amend and update their details or preferences (including consent to receive marketing communications) in order to keep the information up-to-date and accurate.


Marketing preferences

A customer may allow Nitro Parcel Inc. to provide them with information about products and services that Nitro Parcel Inc., or third parties Nitro Parcel Inc. has selected, which may be of interest to them. Nitro Parcel Inc. will only do this where a customer has agreed to receive such information. You agree to receive marketing information:

The marketing channels used may include all means of communication e.g. email, post, phone, SMS text message and other electronic means. If electronic channels are to be used this will be specifically stated when we collect your details.

Changing your marketing preferences

You can change marketing preferences at any time through our websites (including However, if you have provided information to Nitro Parcel Inc. through another channel, the use of that information will not be affected by the opt-ins or opt-outs you select on one of our websites.

You can change your preferences for receiving marketing communications through the ‘My Account’ section of the Nitro Parcel Inc. website.

If your information has been passed to third parties you may need to contact them if you change your mind in relation to their continued use of your information.

You can request changes to other marketing consents provided to Nitro Parcel Inc. by writing to our Information Rights Team (see ‘How to contact us’).


Cookies are text files placed on your computer when you use a website. For details of Cookies used by Nitro Parcel Inc. websites, including targeting or advertising cookies, please refer to the Cookies Policy on our websites (including

Links to other websites

Nitro Parcel Inc. websites may include links to other sites. We will make every effort to provide links to high quality, reputable sites but are not responsible for their privacy practices, site content, or the services they offer.

Changes to our privacy policy

We will keep our privacy policy under regular review and will place any updates on this webpage. This privacy policy was last updated March 2020.

How to contact us

Customers with queries or complaints relating to products or services provided by Nitro Parcel can contact Nitro Parcel Customer Services for assistance:
Nitro Parcel Customer Services

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E&O.E. Errors and Omissions Excepted. Nitro Parcel Distribution Services is a trademark owned by Nitro Parcel Distribution. All other trademarks belong to their respective owners.
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