Privacy Statement
At NitroParcel, we are committed to protecting our customers’ privacy. The purpose of this Privacy Statement is to inform our customers, vendors and other third parties of NitroParcel's practices relating to the collection, use and disclosure of personal information that we may receive in association with the use of our services and related products access to or use of our websites, including mobile apps (hereafter “Sites”), or other interactions with us. .
Meaning of “Commercial Electronic Message”, “Customer” and “Personal Information”
For the purposes of this Privacy Statement,
“Commercial Electronic Message” is a message encouraging the participation in a commercial activity, including surveys, invitations, market studies, and messages relating to NitroParcel’s new products, services, special offers, promotions, contests, and service tips.
“Customer” refers to anyone who uses NitroParcel’s products and services, whether as the shipper, receiver, arranger of the shipment or otherwise, anyone who uses NitroParcel’s Sites, and anyone who has opted to receive e-mail communications about NitroParcel’s products and services, special offers, promotions and service tips.
"Personal information" means information about an identifiable individual, which includes information that can be used on its own, or with other information to identify, contact, or locate a person but does not include business contact information including the name, title or business address or telephone number of an employee of an organization. Information that has been de-identified or anonymized is not considered personal information.
Personal information that Nitro Parcel Inc. may collects about you
Nitro Parcel Inc. may collect personal information which we receive when:
- you use our websites (including nitroparcel.com)
- you use our services
- you contact us or
- you are a recipient of our services.
This may include information:
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you provide where you
- one of our forms or receipts,
- contact with us.
- enter information on a Nitro Parcel Inc. website
- contact Nitro Parcel Inc. directly in writing or by phone or;
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which is recorded on mail or parcels sent to you via a service that is tracked by Nitro Parcel Inc..
We may collect the following types of information:
- your name, address, email address, telephone number(s) and other contact details
- information required to provide you with a service, and details of our services that you have used
- your company’s name, your position in the company; the company’s address, company’s email address and telephone number
- your payment information such as credit or debit card details
- information collected through your use of Nitro Parcel Inc. websites. Please see the Cookies Policy on each of websites for more information.
- details of any enquiry or complaint you make to Nitro Parcel Inc.
- information about the mail or parcels sent to you via a service tracked by Nitro Parcel Inc.
- your information when signing for receipt of a parcel or letter.
Why Nitro Parcel Inc. collects personal information
Nitro Parcel Inc. collects your personal information to:
- provide you with products and services that you may request from us or selected third parties
- provide other customers with products and services
- enhance or improve customers' experience of our products and services and our websites
- improve and develop our services
- protect security e.g. to check your identity when you use our services
- develop and provide products and services, on our own and with third parties, for the purposes of identity verification and fraud prevention. Such products may be used to prevent and detect fraud against you, Nitro Parcel Inc. and/or third parties
- meet our legal and regulatory obligations.
If you call any of our customer service telephone numbers, or are contacted by us by phone, we may record your call. These recordings are used for training and quality control to ensure that we continuously monitor and improve our customer service standards.
How Nitro Parcel Inc. collects personal information
Nitro Parcel Inc. collects personal information:
- directly from customers: e.g. when a customer signs up to receive our services or registers on a Nitro Parcel Inc. website,
- from third parties who use our products and services e.g. information recorded on parcels sent to you by a third party,
- from third parties e.g. when we get authorisation for a payment you make or when undertaking an identity check.
- when products or services are provided together with a business partner and the information is collected by the business partner in order for Nitro Parcel Inc. to provide you with the product or service.
Who sees the personal information that Nitro Parcel Inc. holds
Customers’ personal information may be provided to:
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Nitro Parcel Inc. departments.
- Details of our operations & websites can be found here: www.nitroparcel.com/our-businesses Opens in new window
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Selected third parties
- where customers have indicated they wish to receive information about products, services or promotions that may be of interest to them.
- where services are provided together with a business partner and it is necessary to disclose the information to them in order to provide the services
- for the prevention of fraud against Nitro Parcel Inc., third parties and customers
- for the purposes of identity verification
- to prevent money laundering
- where products and services are provided to third parties by Nitro Parcel Inc. e.g. for the purposes of identity verification and fraud prevention, and it is necessary to disclose information to them in order to provide the service,
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Other third parties (including the police, law enforcement agencies, credit reference and fraud prevention agencies and other bodies) to protect our or another person’s rights, property, or safety e.g.
- to exchange information to protect against fraud and to reduce payment risks
- in connection with the prevention and detection of crime.
Disclosures of personal information required by law
Nitro Parcel Inc. may be required to disclose certain personal information because it is required by law or for the purposes of legal proceedings.
Fraud prevention
If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies.
Law enforcement agencies may access and use this information.
We and other organisations may also access and use this information to prevent fraud and money laundering, for example, when:
- Checking details on applications for credit and credit related or other facilities
- Managing credit and credit related accounts or facilities
- Recovering debt
- Checking details on proposals and claims for all types of insurance
- Checking details of job applicants and employees
We and other organisations may access and use from other countries the information recorded by fraud prevention agencies.
Please see below for details of how to contact us if you wish to access your personal information or details of relevant fraud prevention agencies.
Keeping personal information secure
Nitro Parcel Inc. is committed to keeping customers’ personal information secure to protect it from being inappropriately or accidentally accessed, used, shared or destroyed, and against it being lost.
How long we keep personal information
Nitro Parcel Inc. will only retain customers’ personal information for as long as it needs it to carry out a particular purpose or meet a particular obligation.
Keeping personal information accurate
Nitro Parcel Inc. will ensure that personal information is kept accurate and up to date as far as is reasonably possible. However, Nitro Parcel Inc. relies on customers to ensure that some of the information it holds about them is accurate and up-to-date. We encourage customers to inform Nitro Parcel Inc. of any changes to their information (e.g. by updating your account details on Nitro Parcel Inc. websites).
Access to personal information
Nitro Parcel Inc. provides customers with access to their personal information and the opportunity to amend and update their details or preferences (including consent to receive marketing communications) in order to keep the information up-to-date and accurate.
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Information provided through nitroparcel.com
- You can see the information you have provided to us through the registration process by accessing the ‘My Account’ section of the Nitro Parcel Inc. website (including www.nitroparcel.com). You can also use this section to change or delete this information including any consent you have provided to receive marketing communications. To do so, click on ‘Change registration details’.
- Please note that there are some consents on our websites that are specific to individual services. These will be identified to you when you sign up to those services. These are independent of the registration process and currently cannot be changed through the ‘My Account’ page.
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Requesting a copy of your information
- You can request details of personal information Nitro Parcel Inc. holds about you, including on our websites’ databases, by contacting our Information Rights Team. See ‘How to contact us’.
- Requests must be made in writing and there is a 10GBP/15USD fee for each request. Proof of identification is required in order to protect your information. We also require sufficient details to be able locate your information. For example, dates and details of the websites, products or services that you have used. An optional application form may be provided to assist us in locating the information you require.
Marketing
Marketing preferences
A customer may allow Nitro Parcel Inc. to provide them with information about products and services that Nitro Parcel Inc., or third parties Nitro Parcel Inc. has selected, which may be of interest to them. Nitro Parcel Inc. will only do this where a customer has agreed to receive such information. You agree to receive marketing information:
- from Nitro Parcel Inc. about our products and services by choosing not to opt-out on your registration form for a Nitro Parcel Inc. website or service.
- from Nitro Parcel Inc. about its similar products and services where you provide your details in the course of purchase or negotiations for the purchase of a product or service.
- from third parties about their products and services by choosing to opt-in on your registration form for a Nitro Parcel Inc. website or service.
The marketing channels used may include all means of communication e.g. email, post, phone, SMS text message and other electronic means. If electronic channels are to be used this will be specifically stated when we collect your details.
Changing your marketing preferences
You can change marketing preferences at any time through our websites (including www.nitroparcel.com). However, if you have provided information to Nitro Parcel Inc. through another channel, the use of that information will not be affected by the opt-ins or opt-outs you select on one of our websites.
You can change your preferences for receiving marketing communications through the ‘My Account’ section of the Nitro Parcel Inc. website.
If your information has been passed to third parties you may need to contact them if you change your mind in relation to their continued use of your information.
You can request changes to other marketing consents provided to Nitro Parcel Inc. by writing to our Information Rights Team (see ‘How to contact us’).
Cookies
Cookies are text files placed on your computer when you use a website. For details of Cookies used by Nitro Parcel Inc. websites, including targeting or advertising cookies, please refer to the Cookies Policy on our websites (including www.nitroparcel.com).
Links to other websites
Nitro Parcel Inc. websites may include links to other sites. We will make every effort to provide links to high quality, reputable sites but are not responsible for their privacy practices, site content, or the services they offer.
Changes to our privacy policy
We will keep our privacy policy under regular review and will place any updates on this webpage. This privacy policy was last updated March 2020.
How to contact us
Customers with queries or complaints relating to products or services provided by Nitro Parcel can contact Nitro Parcel Customer Services for assistance:
Nitro Parcel Customer Services